State Farm® Insurance Agent Monica Baez

"HORRIBLE HORRIBLE HORRIBLE!! Please save yourself time and MONEY!!! If there was a way to give Monica a negative zero I would!! I was signed to State Farm from one of her agents and I was signed on to the “drive safe program “ I was quoted around $280 for 2 vehicles for full coverage. Everything seemed great until it wasn’t!! Apparently, the agent that signed me up for my policy didn’t enter my information correctly on my profile but they did submit everything correctly for my spouse. Because of this error I never received my devices.. Causing my monthly bill to be $100 more than what I was quoted.. Following month I was charged $40 extra I called to see what was going on with my bill. Spoke to Jennifer, and she’s the one that figured out why I was being charged so much!! Ended up being because of the billing address being entered incorrectly. When I spoke to Jennifer, I asked her what could be done to get that $140 credited to my nxt bill. Since it was a mistake on State Farm and not me. She told me Monica, was on vacation and she’d call be back once she came back. Monica, calls me and I missed her call. Gave her a call back. I explained the situation and she stated she’d open a request to State Farm so I could be helped with this situation. Perfect! So I thought. She said she’d give me a call in a few days!! Never received a call back, email, or text. I had to call her back for an update. Called back spoke to a different agent at her office. She told me she was busy and had to explain this whole situation again for the 3rd or 4th time by now. This agent told me that Monica, didn’t open a request to corporate and that Monica, never notated our conversations. I was beyond pissed at this point. I remained patient and professional with all of them at this office. I called this past Monday and spoke with Jennifer AGAIN. And again I was told that Monica, was busy. Jennifer told me that if Monica, didn’t call me back, then she would no later than that business day!! That was Monday, today is now Friday and never heard back from them. I called back today and was told that Monica, would call me. To my surprise she called me back! Long story short Monica, told me that she could have to submit a request to corporate ( which according to her this is what she was supposed to do 3 weeks prior) Monica, said that “unfortunately they wouldn’t take her word” and she’d have to submit evidence that they never reached out to me.. Which they didn’t. Monica, said that the $140 wasn’t a life changing amount, so that was that!!! WOW!!! That was bold of her to say to me!! She refused to do ANYTHING about this situation.. lied and LIED about how she was going to try and help me!! I placed a complaint to corporate right away!! Her attitude was beyond unprofessional, very belittling!!! I want nothing to do with her nor her office!! Do yourselves a HUGE favor and never do business here!!"

"Great claims experience! Called in claim on Monday. Estimate was done Tuesday and the check was mailed Wednesday. Exceeded my expectations! Great job, State Farm!"

"Had a great time reviewing my policies and also got helped on solving my curiosities. I appreciate the extra effort of agent to contact other business to solve my curiosity! There is no any hard pressure on upgrading or joining policies. Highly recommend if u r looking for a car insurance agency:)"

"I really appreciate the professionalism and the personal touch that they have. My agent, Trasann, has been wonderful meeting my needs and helping me find excellent insurance at excellent savings."

"Always easy to work with!"

"They have always been very courteous, very professional, and have quickly responded with what I needed."

"My husband and I have been State Farm customers for many years. The products are comprehensive and fair. Monica and her team are friendly and expert in looking at your total insurance needs. I recommend her to friends who need to explore their insurance needs."

"When I moved to Oregon, over 10 years ago now, my State Farm agent in California *helped me select Monica's office. Things went along smoothly enough, until we left the area and moved north a bit. Monica and her office CANCELLED my home owner's policy on our NEW house and left the insurance on the house we sold. What's wrong with this picture? We almost had to pay insurance through our lender which would have cost a whole lot more, and we would have been required to have it for THREE (3) years, and less coverage. Our loan agent came to the rescue and persuaded the lender to hold on while we got this mess straightened out. The only way we found out about this was getting the bill from the lender stating that we had NO INSURANCE on our new house!!! They never acknowledged any wrongdoing nor apologized. I wouldn't recommend her to my worst enemy."

"I am still paying twice what I was per month for insurance and had to shell out almost 2k in court fees because of this office's irresponsible attitude toward their customers their failure to notify me that a payment bounced back. Also Monica herself lectured me about personal responsibility while shirking her own responsibility to oversee her employees and look out for her customers. Rude and despicable behavior from the top-down. I have had no speeding tickets and no accidents yet I have to pay nearly $400 a month because of their negligence. I highly recommend getting your insurance elsewhere."

"Always an easy transaction..quick answers to our questions . Great value for services offered ."

"Jennifer Villanueva Diaz was extremely helpful in explaining quotes for my policy. I had a lot of questions and she was very patient with me. Monica is very lucky to have you on her team. Thank you for your help."

"If you are new to the area, then you will feel right at home with Monica. She will make sure that you have the right insurance coverage for your home, auto, or RV. If you had the same insurance agent for years, then it pays to shop around to make sure you have the right coverage. I highly recommend Monica and her professional team to take care of all your insurance needs."

"I appreciate Monica prompt response to my calls. Plus she was very informative with a loan opportunity to refurbish my manufacture home. Finally she was able to discuss what and when my policy cover household improvements."

"Monica and Margaret had incredibly prompt, friendly, and helpful follow-up and great rates for their policies. I am very pleased with their service!"

"I am a brand new customer and went in for the first time to report a claim. They were so helpful and walked me through the entire process! A big thank you to Tracy!"

"Monica and the whole team create an environment of trust and transparency. All of my insurance needs get met, and I always feel like she has my back. I love having my agent right in my community. She’s always there to answer a small or a big question. I can’t recommend Monica Baez and her team enough."

"I have been with Monica for a decade now. She has supported me from my first beater all the way through 2 homeownerships and now a rental property. It has always been low stress and high quality. I couldn't imagine ever leaving."

"Monica and her staff are a tremendous asset to the whole community. She has a deep knowledge of how to protect her clients, combined with a heart-felt desire to support people."

"My policies have been with state farm for many years, and I've worked with Monica since I first moved to Oregon nearly ten years ago. Her team is super helpful, really quick to answer questions and help me whenever I need it. Happy to be a State Farm customer. Thanks, Monica!"

"Great agent!"

"Very good"

"Best team and best insurance ever keep up the good work"

"Amazing agent"

"Been with this office since before Monica, on my father's policies. I've been consistently impressed with their level of service even going to bat for me when corporate made a blatant mistake."

"Monica and her team are truly the best. I've been a customer for 15 years now and wouldn't trust anyone else. When you have a agent and team that truly care with the power and reputation of State Farm behind them you have the best of the best. This agency maintains the true personal feel of a small business. Can't say enough great things about them. Give them your business and you won't be dissapointed."