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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Yi

April 11, 2024

5  out of  5 rating by Jennifer Yi
"Had a great time reviewing my policies and also got helped on solving my curiosities. I appreciate the extra effort of agent to contact other business to solve my curiosity! There is no any hard pressure on upgrading or joining policies. Highly recommend if u r looking for a car insurance agency:)"
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Rob Russell

March 27, 2024

5  out of  5 rating by Rob Russell
"I really appreciate the professionalism and the personal touch that they have. My agent, Trasann, has been wonderful meeting my needs and helping me find excellent insurance at excellent savings."
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Diane Thieme

March 27, 2024

5  out of  5 rating by Diane Thieme
"Always easy to work with!"
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Erin Huber

March 25, 2024

5  out of  5 rating by Erin Huber
"They have always been very courteous, very professional, and have quickly responded with what I needed."
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Linda Spain

March 21, 2024

5  out of  5 rating by Linda Spain
"My husband and I have been State Farm customers for many years. The products are comprehensive and fair. Monica and her team are friendly and expert in looking at your total insurance needs. I recommend her to friends who need to explore their insurance needs."
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Susan NinjaDawg

March 21, 2024

1  out of  5 rating by Susan NinjaDawg
"When I moved to Oregon, over 10 years ago now, my State Farm agent in California *helped me select Monica's office. Things went along smoothly enough, until we left the area and moved north a bit. Monica and her office CANCELLED my home owner's policy on our NEW house and left the insurance on the house we sold. What's wrong with this picture? We almost had to pay insurance through our lender which would have cost a whole lot more, and we would have been required to have it for THREE (3) years, and less coverage. Our loan agent came to the rescue and persuaded the lender to hold on while we got this mess straightened out. The only way we found out about this was getting the bill from the lender stating that we had NO INSURANCE on our new house!!! They never acknowledged any wrongdoing nor apologized. I wouldn't recommend her to my worst enemy."
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March 5, 2024

1  out of  5 rating by LORD DOOMIE
"I am still paying twice what I was per month for insurance and had to shell out almost 2k in court fees because of this office's irresponsible attitude toward their customers their failure to notify me that a payment bounced back. Also Monica herself lectured me about personal responsibility while shirking her own responsibility to oversee her employees and look out for her customers. Rude and despicable behavior from the top-down. I have had no speeding tickets and no accidents yet I have to pay nearly $400 a month because of their negligence. I highly recommend getting your insurance elsewhere."
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Bonnie Maass

March 3, 2024

5  out of  5 rating by Bonnie Maass
"Always an easy transaction..quick answers to our questions . Great value for services offered ."
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Wendy Bressler

January 11, 2024

5  out of  5 rating by Wendy Bressler
"Jennifer Villanueva Diaz was extremely helpful in explaining quotes for my policy. I had a lot of questions and she was very patient with me. Monica is very lucky to have you on her team. Thank you for your help."
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Mark AAsum

December 18, 2023

5  out of  5 rating by Mark AAsum
"If you are new to the area, then you will feel right at home with Monica. She will make sure that you have the right insurance coverage for your home, auto, or RV. If you had the same insurance agent for years, then it pays to shop around to make sure you have the right coverage. I highly recommend Monica and her professional team to take care of all your insurance needs."
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Jeroldine Kaiser

August 18, 2023

4  out of  5 rating by Jeroldine Kaiser
"I appreciate Monica prompt response to my calls. Plus she was very informative with a loan opportunity to refurbish my manufacture home. Finally she was able to discuss what and when my policy cover household improvements."
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Krissy Tost

April 6, 2023

5  out of  5 rating by Krissy Tost
"Monica and Margaret had incredibly prompt, friendly, and helpful follow-up and great rates for their policies. I am very pleased with their service!"
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Maureen Tremblay

February 28, 2023

5  out of  5 rating by Maureen Tremblay
"I am a brand new customer and went in for the first time to report a claim. They were so helpful and walked me through the entire process! A big thank you to Tracy!"
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Laurie Barshay

January 6, 2023

5  out of  5 rating by Laurie Barshay
"Monica and the whole team create an environment of trust and transparency. All of my insurance needs get met, and I always feel like she has my back. I love having my agent right in my community. She’s always there to answer a small or a big question. I can’t recommend Monica Baez and her team enough."
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Stephanie Cameron

July 5, 2022

5  out of  5 rating by Stephanie Cameron
"I have been with Monica for a decade now. She has supported me from my first beater all the way through 2 homeownerships and now a rental property. It has always been low stress and high quality. I couldn't imagine ever leaving."
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Brent Neilsen

June 30, 2022

5  out of  5 rating by Brent Neilsen
"Monica and her staff are a tremendous asset to the whole community. She has a deep knowledge of how to protect her clients, combined with a heart-felt desire to support people."
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Ian la Charite

June 28, 2022

5  out of  5 rating by Ian la Charite
"My policies have been with state farm for many years, and I've worked with Monica since I first moved to Oregon nearly ten years ago. Her team is super helpful, really quick to answer questions and help me whenever I need it. Happy to be a State Farm customer. Thanks, Monica!"
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Alan Pastre

October 12, 2021

5  out of  5 rating by Alan Pastre
"Great agent!"
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a k

June 24, 2021

5  out of  5 rating by a k
"Very good"
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Mohammed Kha

June 23, 2021

5  out of  5 rating by Mohammed Kha
"Best team and best insurance ever keep up the good work"
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Zaid Aljebreen

June 23, 2021

5  out of  5 rating by Zaid Aljebreen
"Amazing agent"
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Noel Caddy

May 3, 2021

5  out of  5 rating by Noel Caddy
"Been with this office since before Monica, on my father's policies. I've been consistently impressed with their level of service even going to bat for me when corporate made a blatant mistake."
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Cody Huxman

March 30, 2021

5  out of  5 rating by Cody Huxman
"Monica and her team are truly the best. I've been a customer for 15 years now and wouldn't trust anyone else. When you have a agent and team that truly care with the power and reputation of State Farm behind them you have the best of the best. This agency maintains the true personal feel of a small business. Can't say enough great things about them. Give them your business and you won't be dissapointed."
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Christie Lindsay

April 30, 2020

5  out of  5 rating by Christie Lindsay
"Highly recommend. Have worked with them for years both business and personal."
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In Love

January 6, 2020

4  out of  5 rating by In Love
"Great insurance and price"